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Infosys CEO appeared before the Finance Ministery, was summoned on the problem in the income tax portal

The new income tax portal was launched on June 7. The portal has been facing problems since the beginning. Users are constantly complaining that

The new income tax portal was launched on June 7. The portal has been facing problems since the beginning. Users are constantly complaining that either the portal is unavailable or is working very slowly.

New Delhi. Infosys Managing Director and Chief Executive Officer (CEO) Salil Parekh has appeared before Finance Minister Nirmala Sitharaman. In fact, he was summoned after the problems continued in the new portal of the Income Tax Department. The new income tax e-filing portal developed by Infosys was launched on June 7 to simplify the tax filing process and expedite the issue of refunds. However, taxpayers are facing many problems in using the portal since its inception.

The Income Tax Department wrote through a tweet that the Finance Ministry has summoned Infosys MD and CEO Salil Parekh on August 23 and asked him to explain to the Finance Minister why even after two and a half months, the new e-filing portal The glitches persist and the portal is no longer available for income tax payers since August 21. This matter has also been raised in Parliament, after which the government had assured to rectify the disturbances soon. After this summon, today the CEO has appeared before the Finance Minister.


The new income tax filing portal ‘incometax.gov.in‘ developed by Infosys was launched on June 7. There have been problems with the portal since the beginning. Users are constantly complaining that either the portal is unavailable or is working very slowly. In view of this, the Income Tax Department has allowed manual filing of remittance forms. Also, the date of submission of forms electronically has been extended. Finance Minister Sitharaman on June 22 called important officials of Infosys to discuss issues related to the portal, after complaints from users came within a fortnight of the portal’s launch. At that time the Finance Minister had asked the officials of the company to resolve all the issues without any delay. Along with this, he had also asked for improvement in services and redressal of complaints on priority basis. An official statement issued after the meeting said that Infosys CEO Parekh and Chief Operating Officer (COO) Praveen Rao, along with other executives of the company, have looked into the issues raised by the shareholders. He acknowledged the technical issues in the functioning of the portal.


Infosys was awarded a contract worth of 164 in 2019 to develop the next generation income tax filing system. The objective was to reduce the processing period of returns from 63 days to one day. As of June 2021, the government has paid Rs 164.5 crore to Infosys for the development of the portal.

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